“Thumbs Up” Service Department

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Water, Inc. was founded in 1977 with old-fashioned values. To offer the best products available and do what is right to take care of our customers with our in-home warranty service.  As one of our customers wrote: "A company is perceived by the image it projects."  We always strive to do just this - from the point of sale to sale support or any problems that could potentially arise.

water filtration service

Customer Feedback

Our CEO frequently gets emails and calls from customers who sing praises of our “Thumbs-up” service department.  The focus of this blog post is our main technician who services our Southern California market – we'll call him Mr. Blue Hands – he has been with the company for 30 years and counting.  The nickname was born from the signature blue gloves he wears during in-home warranty service calls.  He's been showered with compliments recently, and they inspired this post.


Here are a few quotes from customers regarding Mr. Blue Hands:

“I would like to commend your service staff.  They were helpful and pleasant.  The service tech Mr. Blue Hands was super knowledgeable and handled my problem quickly and professionally. Happy Customer!” - Bob


“Hi Major, Your repairman was at our house on Friday and replaced the EverCold unit with a brand new upgraded model. I have to thank you and your repairman for the prompt attention paid to my complaint. Your company is number one in customer service! If you ever need a referral, I will give you and your company an “A” rating. Thanks again!” - Darrell


“Good morning Major, we had a service call with Mr. Blue Hands yesterday to correct my stupidity of not changing the filter!!!! My wife raved about him, his courtesy, knowledge and I wanted you to know how impressive the whole experience was for us.  It is not at all surprising the quality of the service call and the manner in which Mr. Blue Hands represented Water, Inc.  I know you always strive for quality but thought you might want to hear some first-hand feedback.  Warmest regards!” - Ian & Faye


“Hi Major, just wanted you to know how great Mr. Blue Hands was on his service call today. He really knows his stuff and immediately knew what the problem was and proceeded to repair our unit.  Courteous, professional....even had the parts in his truck: Exactly what a customer wants in a service call in their home. 'A company is perceived by the image it projects.' Clearly, you have instilled this with Mr. Blue Hands.  Soooooooo, perhaps you would consider doubling his salary---or, buy him an ice cream---or something in-between. Keep up the great work!” - Jim


“Dear Mr. Major Avignon, thank you very much for providing us with excellent service - replacement H-300 by BG-3000C system. Mr. Blue Hands is a very skillful and nice technician. We are happy to deal with such organized and competent company.”  - Boris & Eugenia


“Mr. Blue Hands was out today at my house today to do a repair, and I was very pleased. Mr. Blue Hands is knowledgeable, courteous, and professional and I recommend your company to all my family and friends.”  - Mr. Miller



Forward-Thinking Service

The most recent addition to Water, Inc.'s “Thumbs-up” service team was the hire of our National Service Manager, Jamie almost two years ago.  Jamie keeps busy traveling the country, training technicians on how to install and service our products, and improving installation materials. If your team would like a visit from Jamie, please reach out.


Please be sure to follow our company Instagram page as well for exciting water quality facts and concerns, tips, kitchen design, and other pretty things.

Thank you for being our valued customers and letting us service your water filtration needs.

Michele Avignon Gravina

Water, Inc. Brand Ambassador & self-proclaimed #watersnob